Want to know how to build trust with your patients? Read this.
1. Be Polite, Listen Actively and Communicate Properly
Well, it is common that doctors are told to communicate nicely with patients but it is not enough when you are in the phase of maintaining trust with your patients. It is important that what you say but it is also very important that how you say it. Make sure your body language is not like telling your patients to leave as early as possible. Patients always want to be listened carefully and answered for all their queries. And they have also paid fees for that so be polite towards them, listen to them, explain the situation and end the discussion with best possible solution for them using even cloud based PACS if needed.
2. Know the Value of ‘Word of Mouth’
Word of mouth is a strategy that is extremely important for a doctor’s relationship with patients and their trust levels. It can make or break a doctor’s reputation in a blink of an eye so make sure you are not being rude with anyone just because they did not follow what you prescribe to them or for any other reason. It is advanced time of social media where a small thing gets viral in a matter of few seconds make sure to consider things from patient’s point of views. This way you can manage what is being said about you and how you need to tackle it.
3. Provide Additional Information to Patients
It is one of the best workable strategy for doctors to win the hearts of patients. Talk to them in detail regarding their situation and then provide them with additional information using cloud based PACS, which is related to their health. For instance, if a person has visited for their kids’ vaccination with few more questions, tell them about the background how they can be careful with few extra things at home. Tell them the sensitive things for kids’ health and viral infection for which they should be careful in this or that way.
4. Keep Your Patients’ Information Confidential
No matter if it is sensitive or no, doctors should maintain confidentiality in any case – also in cloud based PACS or RIS radiology information system. It is the basic right of patients as they need to fully open up with their doctors to get a proper cure of their health problems. Those issues can be sensitive about which patients might be unwilling to share information with any other person so doctors need to respect their privacy. Also, doctors should see one patient at one time so patients can discuss their problems easily without hesitating for the presence of other strangers in the room.
5. Make Active Social Presence for Reviews and Feedbacks
Social presence is a good way of getting yourself known in the market much easily and it is valid for every kind of work. Basically it is a marketing strategy and it can have very good results for healthcare professionals. You can ask your patients to share reviews about their experience with you or fill a feedback form to rate your services. Good online ratings always lead to strong trust levels among common public in a much easier way.
